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Your service or B-number is a 10-digit reference number that is linked to your Openserve connection at a specific address, such as your home or business. This number helps us to identify your line and allows us to assist you more effectively when you want to upgrade your line, or if your line needs repair, for example.

You can find it on your monthly bill from Openserve. If you’re having trouble finding your service number on your bill, please contact Openserve for further assistance.

Example: B * * * * * * * * *

Connection speed doesn’t necessarily measure how fast your internet works, the way we measure how fast a car or motorcycle can travel. Don’t worry if this sounds a little confusing, we’ve got you covered… Your connection speed simply refers to your allocated bandwidth. Bandwidth is the amount of data that can be sent to you per second. If your connection speed is 25 Mbps, for example, that means you can receive 25 megabits of data every second.

Openserve has the widest Fibre coverage network, and we are continuously rolling out across South Africa. To check whether your area is covered, visit our coverage map. Should your area not be covered, you can let us know.

Check our dedicated coverage map to see whether Fibre is available in your area. Once the sign-up process is completed with Openserve, an accredited Openserve technician will contact you for the installation and maintenance of your broadband connection at your home or business.

We take various factors into consideration when deciding which access technology will be most suitable for an area. This includes, but is not limited to, the demand for access speed required by the consumer or business community in any given area.

When our market research indicates sufficient demand for the highest broadband speeds, we satisfy the localised customer base with Fibre infrastructure.

Openserve will provide infrastructure outside the premises or units, enabling residents to apply for service. An installation fee may then apply to do the final connections to the respective units after placing an order.

Openserve normally installs within less than 10 days from the date that we receive your order, provided that you are in our existing Fibre footprint and your address has been correctly captured.

There could be other unforeseen delays after we have completed the Openserve Fibre installation, such as the shipping and configuring of your WiFi router.

Openserve has the widest Fibre coverage network in South Africa, and we are currently rolling out more high-speed Fibre across the country.

To check whether your area is covered, visit our coverage map.

Should your area not be covered, you can let us know, and our teams will assess the level of demand received and which access technology is best suited for your area.

During the installation, Openserve will install an Optical Network Terminal (ONT). For some products, this device is Wi-Fi enabled and no router is required.

For other products, following the Fibre installation, your internet service provider (ISP) will activate your service over the infrastructure and provide you with a WiFi router. They may also make an appointment with you to help you set up the WiFi router in your home. Once your WiFi router is installed, your set-up is complete, and you should be able to surf the internet.

If possible, try to obtain the B-number of the existing Fibre service from the landlord or previous resident, as this may assist in a quicker and possibly cheaper activation.

To prevent any unforeseen delays, advise Openserve that there is working Fibre and Optical Network Terminal (ONT) – the little, black box that connects your Fibre line to your router – only after physically confirming that an ONT is present and switched on.

First, perform some basic checks:

• Confirm that the electricity is turned on, and all your internet and WiFi equipment, including the Openserve Optical Network Terminal (ONT), are correctly plugged in and turned on.
• You can also check your network status or run a line test directly on the Openserve Connect App (see below for more info) to further assist you in identifying the problem before contacting Openserve.
• Contact Openserve.

If the problem is caused by any infrastructure-related issues, our accredited team of experienced technicians will be dispatched to ensure you are back online and stay connected.

With the new Openserve Connect App, we’ve made it easier than ever before for you to stay up to date with outages on the Openserve network that may affect you, and to diagnose any internet connectivity problems you may be experiencing.

Power outages and electrical surges don’t usually affect our Fibre networks. This means that your connection can safely continue during load shedding if the Fibre devices on your premises are powered up.

We continue to work around the clock ensuring that our customers remain connected to our network amid the escalating loadshedding across the country.

While we have a significant number of standby generators (~2000) keeping the network active during loadshedding we have, in parallel, embarked on the aggressive deployment of alternative greener energy sources to deal with the power crises and will continue to explore new and innovative power solutions as we work to keep customers connected.

Jointly, we have embarked on emergency initiatives to ensure higher network resilience, despite the onslaughts of rolling power outages. This includes real-time monitoring via the latest available technology of our network exchange buildings. Our Major Incident Management Centre situated in our state-of-the-art Network Operation Centre (NOC) manages and co-ordinates all network related events and activities on a 24/7 basis. Any planned network hardware and software upgrades and expansions are centrally managed, driven and controlled via Openserve established Change Advisory Board.

We have established an Emergency Management Team specifically to deal with various risks and emergencies as they arise. This Openserve EMT is centrally driven from the Network Operations Centre with provincial sub-Teams. Openserve with its strategic Facilities Management partners exclusively focuses on site restorations and the delivery of fuel to all critical facilities to ensure high network availability.

Your Prepaid line will always remain active, however you will need to recharge/top-up to use it.

Your bundle is time based. That means you will have unlimited access as long as you have an active Prepaid bundle.

Yes. You can buy as many bundles as you wish. They will not all become active at once. They will automatically activate one at a time as the previous bundle runs out.

Yes, if you have ordered your Prepaid line from an ISP, you will only be able to recharge with that ISP’s bundles.

Bundles purchased will automatically activate if the ONT and line are active. Bundles on non-active lines will expire after 6 months.