COVID-19 Update

Get the best out of your connection

Best out of your connection Illustration

Here’s a quick list of some steps you can take to get the best experience from your internet:

1. Check your settings

Check your WiFi settings. Switch it off and back on again.

2. Restart the router

A quick restart can jolt the router into working like it used to. But be careful – a reset will restore its factory settings. You will need to reconfigure everything including your SSID and password.

Best out of your connection Illustration

Here’s a quick list of some steps you can take to get the best experience from your internet.

1. Check your settings

Check your WiFi settings. Switch it off and back on again.

2. Restart the router

A quick restart can jolt the router into working like it used to. But be careful – a reset will restore its factory settings. You will need to reconfigure everything including your SSID and password.

restart your router illustration
3. Check your WiFi name and password

Ensure that you’re using the correct credentials when connecting to your wireless router from your devices.

4. Keep your modem / router up to date

Always ensure that you keep your devices up to date to get the best results. If your ISP is not able to assist you, you will be able to update it from the device settings.

5. Check for objects that can interfere with your WiFi signal
  • Solid walls made from brick or cement.
  • Televisions, fridges, microwaves and large appliances.
  • Metal panels, mirrors, cupboards, shelves.
6. Busy homes with many connected devices need a better WiFi modem

Connecting multiple devices at the same time needs stronger WiFi strength and a better WiFi modem. Chat to your ISP or IT professional about whether your current modem meets your specific needs.

router up to date illustration
check your cabling illustrationcheck your cabling illustration mobile
7. Check your cabling

Old cabling can lead to slower speeds. Try swopping them out or call a registered electrician to assess your cables.

8. Compatibility and updates

Ensure that your devices are compatible and consider upgrading your older devices.

9. Enhance your WiFi signal strength

Ensure that your devices are compatible and consider upgrading your older devices.

compatible devices illustration

Explore and learn

Learn about Openserve and the next generation broadband technologies that keep SA connected