COVID-19 Update

Factors that impact network connectivity

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Theft and vandalism

South Africa is experiencing a rapid increase in the criminal act of cable theft. According to South African Police Services, Copper theft is impacting major services like electricity, train services, voice and broadband connectivity.

Acts of vandalism damage our connectivity infrastructure and impact your connectivity needs. Openserve urges the public to be vigilant and to report any suspicious acts. If you have any information relating to vandalism, theft, fraud or sabotage please contact our crime hotline on 0800 124 000

Theft and vandalism Illustration
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Power outages and load shedding

Power outages and load shedding affects us all.

When the power goes off, our systems go down. Once the power goes back on, our systems kick back in to recovery mode.
Although the power in your area may return at a certain stage, the Openserve node that provides connectivity in your area may be out or recovering. To ensure you continue to enjoy your connectivity benefits, we recommend you invest in alternate power supply to your ONT and Router to ensure you can connect to our network and to the world.

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Network congestion is often experienced as slow internet access and speed

Network congestion is often experienced as slow internet access and speed. Understanding why this happens and what you can do about it may just ease your frustration.

A broadband access network can be described as a highway on which all internet activity travels. As internet users, we travel on this network highway, but we don’t all have the same experience. Our experience is determined by the type of internet package we buy from our ISP, and the time of day we choose to travel on the network highway.

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A broadband access network can be described as a highway on which all internet activity travels. As internet users, we travel on this network highway, but we don’t all have the same experience. Our experience is determined by the type of internet package we buy from our ISP, and the time of day we choose to travel on the network highway.

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Congestion on the information highway

Congestion on the broadband network happens when there are too many users travelling on the highway at the same time which happens mostly during peak hour periods. During off-peak hours, there are fewer users which means less congestion and an easier flow. During peak hours, there are many more users which means more congestions and a slower flow of internet usage. This can lead to slower speeds and ‘buffering’.

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